Plumbing and heating firm
A plumbing website that makes services, prices, and coverage easy to find. A dedicated emergencies page explains how to get help, while the request form asks what needs fixing and where.
The brief
This brief guided the design and content. Compare its goals and details with the website and page previews below.
The live site
The pages
Asked for
Lead with what people are searching for when they land here: a leak, a boiler that has stopped, a blocked drain, a new bathroom. Put the call-out fee and the same-day promise near the top because that is the decision. Then the area covered as a plain list of districts, then the hours, then one photograph of a finished job and one of the van. One route to the enquiry form and the phone number visible on every screen.
Asked for
What counts as an emergency and what does not, in the firm's own words. What to do in the first five minutes while waiting: where the stopcock usually is, turning the boiler off, catching the water. The same-day rule and the evening and weekend rate stated plainly. The phone number large, the form underneath for people who cannot call. No scare copy and no countdown clocks.
Asked for
The enquiry form: name, phone, postcode, what the problem is, and whether it is urgent, with a note that a photograph of the leak or the boiler display helps. Say they reply within the working day and that for an emergency the phone is faster than the form. The area covered again as text, the hours, and the address of the yard as text with no map embed.
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Updated September 2026
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