Privacy Policy

This policy explains what information Designhouse collects, how we use it, and the choices you have. We collect only what we need to run the Service and never sell your personal information.

Account information: your email address and basic profile details when you sign up.

Content: the sites, text, and images you create, upload, or publish with Designhouse.

Usage data: how you interact with the Service, plus logs and diagnostics we use to keep it reliable and secure.

Payment information: handled by Stripe. We receive limited billing details (such as your plan and payment status) but not your full card number.

Country: we work out which country you are browsing from, using your IP address, to know whether to ask for cookie consent and which currency to show you. We record the country your account was created in so we can see which countries the Service reaches. We do not store your IP address, and we do not record a more precise location than the country.

To provide and improve the Service, build and host your sites, process payments, prevent abuse, respond to support requests, and communicate important updates about your account.

We share data only with the service providers that help us operate, including payment processing (Stripe), cloud hosting and content delivery, and the AI providers that power our building and editing tools. These providers process data on our behalf under their own safeguards. We may also disclose information where required by law.

Essential and functional cookies keep you signed in, operate the Service, and remember practical choices, including which currency to show your prices in if you arrive through a link that selects one. These are always on; they hold no identifier and are not used to track you.

In the UK and EU we ask before any measurement. Nothing is stored for measurement or advertising until you accept. If you accept, we use Google Analytics to measure how people find and use the site, which sets cookies and sends data to Google, and a first-party cookie recording which advert or link brought you here, which is saved to your account when you sign up. When you then sign up, publish, or upgrade, we report it to Google Ads together with a hashed version of your email address (see Advertising measurement below). If you decline, neither cookie is set and nothing is sent to Google Ads. Outside the UK and EU these are on by default.

Advertising measurement: when someone signs up, publishes a site, or upgrades to a paid plan, we report it to Google Ads so we can tell which advertising works. The report carries the advert click that brought you here, if we have one, and a hashed version of your email address: a one-way code that Google can only match against addresses it already holds, and cannot turn back into your address. For an upgrade it also carries the amount paid. We do not send your name, country, or anything else about you. We send this only for people who accepted, or who are outside the UK and EU.

We also use a privacy-preserving analytics service that sets no cookies and does not identify you individually.

We keep your information for as long as your account is active or as needed to provide the Service and meet legal obligations. You can ask us to delete your account and associated data.

You can access or update your account details at any time, and you can request deletion of your data. Deleting your account also removes the advertising-measurement record described above. Depending on where you live, you may have additional rights over your personal information; contact us to exercise them.

If you were asked about cookies, you can change your answer at any time using the “Cookie settings” link in the footer, or from the Cookies section of your account page if you are signed in. Changing it to a refusal stops us reporting your activity to Google Ads. The record of which advert brought you here is kept, but is no longer used for advertising measurement; to have it deleted, delete your account or ask us.

We use industry-standard measures to protect your data, but no method of transmission or storage is perfectly secure. Keep your account credentials safe.

Questions about privacy? Email support@designhouse.com.