Refund Policy

Payments for a Designhouse subscription, renewals included, are not refundable as a rule. You can cancel at any time, and your plan stays active until the end of the period you've already paid for; no further charges are made after that. If a charge should not have happened, such as a card charged after you cancelled or a duplicate payment, contact us and we'll refund it.

Nothing in this policy limits rights that cannot be excluded by law. If you are a consumer in the United Kingdom or the European Union, you may have a right to cancel a digital service within 14 days of buying it. By subscribing, you ask us to start providing the service straight away. If you want to exercise a statutory right, contact us within the period the law allows.

Cancelling is always available from your account settings via the billing portal. When a paid plan ends, your sites stay live and your work is preserved; paid features simply pause until you resubscribe.

Email support@designhouse.com from the address on your account and tell us which charge you'd like us to look at. We'll take care of it.