For customers who live near the store and are making an online purchase we are happy to waive all shipping charges if you wish to pickup the purchase at the store. If you wish to do this please indicate “store pickup” when paying for your purchase.
We offer Canadian shipping to most areas for all our products for a 7% charge (minimum $25). Shipping to other countries is 20% (minimum $40).
This percentage calculation is based on the total sale price rounded up to the nearest $100 for sales up to $1000 or the nearest $500 for sales over $1000.
If your order is in stock, we will ship within 3 business days. If the product is not in stock we will inform you of the expected lead time and our delivery plans. You will then have the choice to wait or cancel.
Our standard shipping covers delivery to the main urban areas within Canada and the USA. Delivery to other parts of Canada and the USA may be subject to additional charges. Some exceptionally heavy or bulky items may also be subject to additional charges. If there is going to be an additional shipping charge designhouse will contact you within 14 days of receiving the order. At such time you will have the option of canceling the order without penalty or paying the difference.
designhouse is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery.
designhouse is located in British Columbia, Canada. We charge GST and PST on all orders fulfilled to customers in B.C. Sales made and shipped to customers in other provinces are charged the HST if they have that tax in their province, and just GST if they do not.
Orders taken and shipped to customer in other countries, including the USA, are exempt from all Canadian taxes.
Fulfillment of Orders placed at the Store
We attempt to fulfill all customer orders as quickly as possible. If the customer requests a specific delivery date at time of purchase we will try to fulfill the order as close to that date as possible. If a customer does not wish to accept their order when it is ready we may charge the customer for storage of the order and may pass the order on to a third party for storage. The customer is then liable for payment of these charges prior to delivery. Storage fees are $5 per square foot per month plus pickup/delivery charges.
Returns from a Web Purchase
Sale items showing in the Outlet section of our website and all custom orders are not eligible for return.
Eligible products may be returned for a refund within 7 days of receipt of goods. For specially ordered items there is a 20% restocking fee. For those products which are set up for local pickup the 7 day period starts after the customer is notified of its arrival at designhouse.
Returns must be pre-authorized by emailing email@example.com. All returns must be accompanied by the original receipt, in original condition and in original packaging.
If the customer has bought the item using our pickup option they need to return it the same way. If they want to replace the item with something else they should enter a new order online prior to returning the item to avoid a double trip to the store.
If the customer has not used the pickup service and wishes to return an item, after receiving authorization they must ship the item back at their expense. Returned items must be packed and sent to: designhouse, 851 Homer St, Vancouver, BC V6B 2W2.
After receiving the returned item(s) we will refund the return less any relevant deductions. This takes up to 7 days to process.
Returns from a Store Purchase
Sale items and custom orders are not eligible for return.
Customers have 7 days from date of purchase to cancel or return eligible product for a full refund. If an item is not in stock when purchased and needs to be ordered, the customer will be notified when the product arrives at designhouse. From this point in time the customers has 7 days to cancel the purchase for a refund however in this case the cancellation is also subject to a 20% restocking fee.
The returned product must be accompanied by the original receipt, in original condition and in original packaging.
Custom orders referenced above include all Keetsa mattresses, custom sized furniture, bar height stools and tables, some sectional configurations and oversize mirrors. Please inquire for specific details.
Please inspect your items immediately you receive them. Claims for defective or damaged items must be filed within 7 days of receiving the item, by calling 604 681 2800 or by emailing firstname.lastname@example.org
851 Homer St. Vancouver
Visit us at Marimekko Vancouver for the complete range of Marimekko products.